SÜK Warranty Statement

At SÜK Workwear, we stand behind the quality and performance of our goods. To provide our customers with added assurance and peace of mind, we offer this warranty.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss and damage. 

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

If the goods cannot be repaired, you are entitled to a replacement or refund.

Any warranty or guarantee offered on our goods or services is in addition to any rights and remedies that you have as a consumer under Australian Consumer Law.

If our goods are faulty, please contact our SÜK Customer Service.

Limited Warranty Coverage: We warrant that our goods are free from defects in materials and workmanship under normal use and service for a period of 6 months from the date of purchase (Warranty Period). This warranty is non-transferable, it applies to the original purchaser only. The warranty applies only to goods purchased directly from SÜK Flagship in Carlton North or authorized retailers and not to goods purchased second-hand.

What is Covered: During the Warranty Period, in addition to any obligations it has under the Australian Consumer Law, we will, repair or replace any goods found to have a major defect in materials or workmanship. If goods cannot be repaired, we will replace or refund goods found to have a major defect. This warranty covers manufacturing defects and does not extend to damage caused by misuse, abuse, neglect, improper maintenance, alteration, or normal wear and tear.

How to Obtain Service: To initiate a warranty claim, the original purchaser must contact SÜK Customer Service (SÜK Returns) within the Warranty Period and provide proof of purchase. Our Customer Service team may request that you send them photographic evidence of the defect and return the goods for evaluation. You are responsible for the cost of returning goods for evaluation. If we find that the goods are defective, we will reimburse you for the reasonable cost of returning the goods for evaluation. Our Customer Service team may ask you for some further information. Once our Customer Service team have all relevant information they have sought, they will assess the claim and advise you of the outcome of the claim.

Exclusions and Limitations: This warranty does not cover:

• Damage that has occurred before sale that we have specifically drawn to your attention.
• Damage resulting from accidents, misuse, abuse, neglect, or improper maintenance as advised by our Cotton Care Guide.
• Damage from wear and tear, including but not limited to fading, discolouration from improper washing and heat drying, shrinking from heat drying, unthreading (unless the unthreading is a manufacturing defect), wrinkling and fabric pills.
• Damage caused by unauthorized repairs, modifications, or alterations to the goods.
• Goods purchased from unauthorized sellers or obtained through unauthorized channels.

Limitation of Liability: Other than your statutory rights as a consumer, to the extent permitted by law, our liability under this warranty is limited as described in this warranty to replacement or refund for a major failure and repair or replacement if goods are not of acceptable quality and the failure does not amount to a major failure. In addition, if there is a major failure of the goods, we may be liable to compensate you for reasonably foreseeable loss or damage. If you contribute to any loss or damage you are claiming from us, our liability to you is reduced to the extent of your contribution. We shall not be liable for any incidental, consequential, or indirect damages arising from the use or inability to use the goods, to the extent that its liability can be limited under the law.

Effective Date: This warranty statement is effective as of 01.05.2024.

We may modify or amend this warranty statement from time to time. Subject to the law, the modified or amended warranty will apply from the time that we publish that warranty on our website.

For inquiries regarding our warranty coverage or to file a warranty claim, please contact SÜK Customer Service. SÜK Customer Service can be contacted by phone on (03) 9000 0422 or by email returns@sukworkwear.com.au.

This warranty is provided by Ethical Textile Manufacturing Co Pty Ltd ABN 84 633 457 851 of Groundfloor 631/633 Nicholson St, Carlton North VIC 3054.