Frequently asked questions

That’s okay, we’re sorry we couldn’t make it work this time!

Just fill out our returns form here. Items must be returned within 30 days of receiving your order.

If you simply wish to return your item for a refund (via original payment method), you will need to pay return costs, unless faulty or incorrect.

Keep in mind that we cannot combine refunds and exchanges in the one return request, so if you are after both options - please submit your exchanges and refund requests separately.

Items must be returned with all tags attached in its original unworn, unused, unwashed and unaltered condition. Items listed as FINAL SALE are not eligible for return or exchange unless deemed faulty.

Initial shipping costs for your order are not included in your refunded amount (unless your order was delayed, missing or lost).

Please send your return item(s) back to our DC within 30 days of your return being approved to avoid any complications with your request being processed.

If a returned item does not comply with our returns policy, SÜK reserves the right to reject a claim and not process the refund or exchange.

We will process your return as soon as we have received and evaluated the returned product. Please consider the time it takes for your parcel to arrive at our DC.

Returns and exchanges can take between 2 - 5 business days to process once arrived at our DC. Please keep in mind that during busier periods it may take up to 21 business days for your return to be processed.

Initial shipping costs for your order are not included in your refunded amount (unless your order was delayed, missing or lost).

Please take note of your postage tracking number to monitor your returned item in the post. Once we receive it at our DC, we’ll email you to confirm.

If the item(s) for exchange are no longer in stock, you will be refunded instead.

Even if the tracking of your parcel indicates that it has reached our DC, please allow the full 21 business days for your return to be processed.

Items that are refunded back to your original payment method, please note that your financial institution may need 3-5 business days to clear the funds back into your account.

Keep an eye out for email notifications – we’ll keep you updated along the way.

Sometimes our emails can end up in Spam or Junk Folders! We recommend to check these if our email notifications did not land in your main inbox.

If you are unable to locate our email notifications for your return progress, feel free to reach out to info@sukworkwear.com.au

If you have received a faulty item, SÜK will happily exchange or refund your item. Please lodge a returns form. It will allow you to attach photos as well so we can assess the fault.

Please note that faults do not extend to damage caused by you - including (but not limited to) general wear & tear, care instructions not being followed, abrasive use, and items altered post sale. Exchanges and refunds will be processed as soon as we receive the original item back in our warehouse. We cannot send out a replacement without the original item, unless otherwise stated.

Once your return has been approved, we will send you a reply paid returns slip which you can print off at home, or take it to the post office to scan. Then just attach the label, and pop it in the post!

When returning a faulty item, please ensure that the items is washed and all pet hair has been removed before sending back to us

If a faulty item does not comply with our returns policy, SÜK reserves the right to reject a claim and not process the refund.

If we have accidentally sent you the wrong item, please let us know by filling out our returns form. Once your return has been approved, we will send you a reply paid returns slip which you can print off at home, or take it to the post office to scan. Then just attach the label, and pop it in the post!

In the meantime, we'll sort out your correct item. Please contact our customer service team if you need any assistance.

We try to maintain a stock level that will keep up with demand but some popular items may sell out fast.

If you would like to receive a notification when your size becomes available again, simply add your email address and required size to your wish list and we’ll send out an email if it does come back online.

Please follow the prompts via the Returns & Exchange form above.

Exchanges: You will incur a $13.00 USD shipping fee to ship out your new order and receive a free postage label for your return items.

If you simply wish to return your item for a refund (via original payment method), you will need to pay return costs, unless faulty or incorrect.

Feel free to use the bag your order was sent in!

We know price changes aren’t anyone’s favourite news, so here’s the why.

Like many independent brands, we’re navigating rising global manufacturing and freight costs, along with increases in raw materials and wages. We’ve absorbed as much of this as we can, for as long as we can, but to continue making the gear you rely on, built right, and built to last, we’ve had to adjust our prices.

This change helps us:

• Maintain the quality you expect from us
• Keep working with ethical, small-batch manufacturers
• Support fair wages across our supply chain

We’re committed to transparency and never increasing prices without good reason. Thanks for backing what we do.

Please type your discount code into the coupon code box on the first page of the cart. Then press the ENTER button. Please check your discount code has been applied before pressing the next step button. If your code is not correctly applied at this stage, we cannot apply the discount later or credit you, and you will be charged the full price for your order.

We are unable to change items once an order has been shipped (including size/ style/ colour). If you wish to change an order before then, please get in contact with us immediately. We cannot guarantee we will be able to make changes to your order, but we will do our best!

Once your order is shipped, you will receive an email containing a tracking ID number and link. This will become active after 6pm on the day you place your order. Be sure to check your junk/ spam folder in case it lands there.

USA wide

Standard Ground Shipping

• Under $200 - $13.00
• $200 or more - FREE

Express Shipping (1 to 3 days)

• $25.00

Please note: Gift card purchases do not contribute towards the free shipping limit. You must spend over $200 on non-gift card products in order to be eligible for free shipping.

Destinations outside the United States:

 International shipping rates will be calculated at checkout.

If you do not receive a confirmation within 12 hours of placing your order we recommend you check your Spam filter settings and look through your Junk folder, in case our emails are going in there. To stop this from happening, please add ‘info@sukworkwear.com.au‘ to your email address book or safe list. Then emails from us should come through just fine.

If you are still unable to work out why you are not receiving a confirmation email then please email our Customer Service Team and we will look into this for you.

USPS Ground Advantage postage can take between 2 - 5 business days for your parcel to be shipped.

USPS Priority Mail can take 1 - 3 business days for your parcel to be shipped and sent. 

Please take into consideration that these estimated shipping times can be affected due to unforeseen delays or circumstances. 

International Customs:

Please note that sometimes due to unforeseen circumstances, customs (for international) or other postal issues outside of our control, your package might take a bit longer than the above guidelines. You will receive a tracking number from us for your purchase where you can check the status of your package on the relevant postal website.

Unfortunately, SUK does not provide compensation for missing, lost, or stolen parcels upon tracking information that details the completed delivery of your parcel.

If you are in this situation, we would recommend the following:

Please conduct one last search around your area, residency, neighbours and any potential "safe" place that the delivery driver would place your item

Some of these places may be:

• Neighbouring properties
• Around your mailbox
• Porch
• Garage
• Front reception/desk of your apartment building
• Areas protected from weather
• Areas out of street view, such as under a mat or near a back entrance
• Exterior doors and any locations where the package could be placed

If you are not successful in locating your parcel, we would recommend to get in touch with Australia Post/USPS/your local postage service provider to retrieve more information on the delivery of your parcel and to help locate your goods.

Feel free to get in touch with our team at info@sukworkwear.com.au if you require more assistance with locating your parcel.

If you send an email to any of our departments with a query we will endeavour to reply to you within 24hrs if you have contacted us during business hours between 8:30 am – 5:00 pm Monday to Friday. If you contact us after hours, on Australian public holidays or on the weekend we will endeavour to reply to you within 48hrs or once business hours have resumed.

For your own security and protection, if in the normal course of fraud control we find something suspicious regarding your order, we will call or email you to verify your information.