FAQ – SÜK Workwear

We know online shopping can be tricky! If something isn’t right, we’ll happily offer you a return on items purchased in-store or online within our Returns Policy.
We offer Free Shipping for all Exchanges and Refunds via Store Credit within Australia and the US.
If the item you are after for an exchange is out of stock, please submit your return for a "Refund Via Store Credit" to use towards your re-purchase once the item you're after is back in stock!
Please lodge your return within 30 days of receiving your order. You can do so here.
Please don’t send your item back to us until we have approved your return.
Items must be returned with all tags attached in its original unworn, unused, unwashed and unaltered condition.
If a returned item does not meet the terms and conditions above when inspected by our team and has been damaged, or shows clear signs of wear it will be rejected.
Items listed as FINAL SALE are not eligible for return or exchange unless deemed faulty.
The benefits outlined to you in the above are in addition to any other rights and remedies you may have under Australian Consumer Law (ACL.).
You are welcome to pop in and exchange your item in store! Garments must be unworn with original tags still attached.
You have 30 days from receiving your garment (or it becoming available to collect) to return it to us for a refund.
We will process your return as soon as we have received and evaluated the returned product. Please consider the time it takes for your parcel to arrive at our DC - especially for our International folks!
Returns and exchanges can take between 2 - 5 business days to process once arrived at our DC. Please keep in mind that during busier periods it may take up to 21 business days for your return to be processed.
Please take note of your postage tracking number to monitor your returned item in the post. Once we receive it at our DC, we’ll email you to confirm.
Even if the tracking of your parcel indicates that it has reached our DC, please allow the full 21 business days for your return to be processed.
Items will be refunded back to your original payment method, please note that your financial institution may need 3-5 business days to clear the funds back into your account.
Keep an eye out for email notifications – we’ll keep you updated along the way.
Delivery charges are not refunded for international return items unless faulty/incorrect.
Sometimes our emails can end up in Spam or Junk Folders! We recommend to check these if our email notifications did not land in your main inbox.
If you are unable to locate our email notifications for your return progress, feel free to reach out to returns@sukworkwear.com.au
If you have received a faulty garment, we can offer a faulty return for a refund or replacement.
Please note that faults do not extend to damage caused by you - including (but not limited to) general wear & tear, care instructions not being followed, abrasive use, and garments altered post sale.
You can find more information by checking out our Warranty Statement here.
Please email your request to returns@sukworkwear.com.au and upload photos of the fault found.
Once your return has been approved, we will send you a reply paid returns form to print off and fill out to pop in the post!
If a faulty item does not comply with our returns policy, SÜK reserves the right to reject a claim and not process the refund.
If we have accidentally sent you the wrong item, please let us know by filling out our returns form for the incorrect item received. Once your return has been approved, we will send you a reply paid returns form to print off and fill out to pop in the post!
Your order will be inspected and processed as soon as we receive the original item back in our DC. We endeavour to get your items refunded within 5 business days of receiving your items.
We try to maintain a stock level that will keep up with demand but some popular items may sell out fast.
If you would like to receive a notification when your size becomes available again, simply add your email address and required size to your wish list and we’ll send out an email if it does come back online.
Please type your discount code into the coupon code box on the first page of the cart. Then press the ENTER button. Please check your discount code has been applied before pressing the next step button. If your code is not correctly applied at this stage, we cannot apply the discount later or credit you, and you will be charged the full price for your order.

We are unable to change items once an order has been shipped (including size/ style/ colour). If you wish to change an order before then, please get in contact with us immediately including your Order Number, Style Purchased & the style you wish to change to.
We cannot guarantee we will be able to make changes to your order, but we will do our best!
Once your order is shipped, you will receive an email containing a tracking ID number and link. You can also track your order via the Australia Post website. This will become active after 6 pm on the day you place your order. Be sure to check your junk/ spam folder in case it lands there.

We are aware that some tracking links are being sent to an incorrect tracking website. Please copy and paste your tracking number into Shippit or Australia Post. We apologise for the inconvenience, and we are working on a solution.

International Orders:
Once your order has arrived in your destination country, please refer to your national postage service with your Australia Post tracking number (i.e. USPS, Royal Mail, NZ Post, etc) to monitor the progress of your order.
If you do not receive a confirmation within 12 hours of placing your order we recommend you check your Spam filter settings and look through your Junk folder, in case our emails are going in there. To stop this from happening, please add ‘info@sukworkwear.com.au‘ to your email address book or safe list. Then emails from us should come through just fine.
If you are still unable to work out why you are not receiving a confirmation email then please email our Customer Service Team and we will look into this for you.
Australia wide
Standard Shipping (within Australia)
Under $150: $12.80
$150 or more: FREE
Express post (within Australia):
$17.80
Please note: Gift Card purchases do not contribute towards the free shipping limit. You must spend over $150 on non-gift card products in order to be eligible for free shipping.
Destinations outside Australia:
Shipping prices vary depending on destination. International shipping rates will be calculated at checkout.
It can take between 1-8 business days for your order to be dispatched from our warehouse. Express is dispatched within 3 days. Generally it is 1-2 days, but during busy periods such as sales or new product launches it may take longer. We appreciate your patience!

We use Australia Post for all orders. Please check the Australia Post website for any local or international delays.

International Customs
Please note that sometimes due to unforeseen circumstances, customs (for international) or other postal issues outside of our control, your package might take a bit longer than the above guidelines. You will receive a tracking number from us for your purchase where you can check the status of your package on the relevant postal website.
If you send an email to any of our departments with a query we will endeavour to reply to you within 24hrs if you have contacted us during business hours between 8:30 am – 5:00 pm Monday to Friday. If you contact us after hours, on Australian public holidays or on the weekend we will endeavour to reply to you within 48hrs or once business hours have resumed.
For your own security and protection, if in the normal course of fraud control we find something suspicious regarding your order, we will call or email you to verify your information.
If you've still not received an email confirming your return after 21 business days and you've checked your spam/junk folder, please email returns@sukworkwear.com.auMake sure you let us know:

- Your original order number
- Which items you have returned
- Any delivery reference numbers (i.e. from a collection service or courier)

If you would like to return your item for a refund or exchange, follow our returns form to lodge your request.
SÜK will accept customer returns within 30 days of receiving your garment.
Items must be returned in original, resaleable condition with all tags still attached and garments unworn, unused, unwashed and unaltered.
Items listed as FINAL SALE are not eligible for return or exchange unless deemed faulty.
If a returned item does not comply with our returns policy, SÜK reserves the right to reject a claim and not process the refund.
The benefits outlined to you in the above are in addition to any other rights and remedies you may have under Australian Consumer Law (ACL.).
Delivery charges are not refunded for international return items unless faulty/incorrect.
We will process your refund as soon as we have received and evaluated the returned product.
Returns and exchanges can take between 2 - 5 business days to process once arrived at our DC. Please keep in mind that during busier periods it may take up to 21 business days for your return to be processed.
Please take note of your postage tracking number to monitor your returned item in the post. Once we receive it at our DC, we’ll email you to confirm.
Even if the tracking of your parcel indicates that it has reached our DC, please allow the full 21 business days for your return to be processed.
Items will be refunded back to your original payment method, please note that your financial institution may need 3-5 business days to clear the funds back into your account.
Keep an eye out for email notifications – we’ll keep you updated along the way.
If we have accidentally sent you the wrong item, please let us know by filling out our returns form for the incorrect item received. Once your return has been approved, we will send you a reply paid returns form to print off and fill out to pop in the post!
Your order will be inspected and processed as soon as we receive the original item back in our DC. We endeavour to get your items refunded within 5 business days of receiving your items.
If you have received a faulty garment, we can offer a faulty return for a refund or replacement.
Please note that faults do not extend to damage caused by you - including (but not limited to) general wear & tear, care instructions not being followed, abrasive use, and garments altered post sale. You can find more information on our Warranty Statement here.
Please email your request to returns@sukworkwear.com.au and upload photos of the fault found.
Once your return has been approved, we will send you a reply paid returns form to print off and fill out to pop in the post!
If a faulty item does not comply with our returns policy, SÜK reserves the right to reject a claim and not process the refund.

If you do not receive a confirmation within 12 hours of placing your order we recommend you check your Spam filter settings and look through your Junk folder, in case our emails are going in there. To stop this from happening, please add ‘info@sukworkwear.com.au‘ to your email address book or safe list. Then emails from us should come through just fine.
If you are still unable to work out why you are not receiving a confirmation email then please email our Customer Service Team and we will look into this for you.
We use Australia Post for all orders. Please check the Australia Post website for any local or international delays.

Please note that sometimes due to unforeseen circumstances, customs (for international) or other postal issues outside of our control, your package might take a bit longer than the above guidelines. You will receive a tracking number from us for your purchase where you can check the status of your package on the relevant postal website.
Shipping prices vary depending on destination. International shipping rates will be calculated at checkout.
If you've still not received an email confirming your return after 21 business days and you've checked your spam/junk folder, please email returns@sukworkwear.com.auMake sure you let us know:

- Your original order number
- Which items you have returned
- Any delivery reference numbers (i.e. from a collection service or courier)

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Frequently Asked Questions

International Orders