Have a Question? Get in Touch!

If you send an email to any of our departments with a query we will endeavour to reply to you within 2 - 3 business days if you have contacted us during business hours between 10am – 5:00pm AEST Monday to Friday. If you haven't received a response, please check your Spam/Junk folders as sometimes our emails can slip through!

*Due to the busier sales period, our Customer Service team are currently experiencing delays. Please allow 3 - 5 business days for our team to reply your query.

When emailing our Customer Service team, please include the following information: 

1. Your original order number (reference number on your packing slip) and/or return RMA number if it is a returns based enquiry.

2. A clear description of your query or issue.

3. Any delivery reference numbers (i.e. tracking number) 

SUK prioritises a safe environment and does not tolerate any abusive or offensive language. Verbal abuse, threats, intimidation, aggression and discrimination will not be tolerated under any circumstances.