Check out our FAQs for more answers to common questions
Questions and answers for all of your shipping needs
Spend $150 and receive free express shipping! Australian customers only, discount automatically applied, ends 11:59 pm Sunday 10th December AEDT
Standard Shipping (within Australia)
• Under $150 - $12.80
• $150 or more - FREE
Express post (within Australia)
Please note: Gift card purchases do not contribute towards the free shipping limit. You must spend over $150 on non-gift card products in order to be eligible for free shipping.
Shipping prices vary depending on destination. International shipping rates will be calculated at checkout.
It can take between 1-8 business days for your order to be dispatched from our warehouse. Express is dispatched within 3 days. Generally it is 1-2 days, but during busy periods such as sales or new product launches it may take longer. We appreciate your patience!
We use Australia Post for all orders. Please check the Australia Post website for any local or international delays.
During busy periods we're unable to change any order details. Please double check before checkout.
We are unable to change items once an order has been shipped (including size/style/colour). If you wish to change an order before then, please get in contact with us immediately including your Order Number, Style Purchased & the style you wish to change to.
We cannot guarantee we will be able to make changes to your order, but we will do our best!
Once your order is shipped, you will receive an email containing a tracking ID number and link. You can also track your order via the Australia Post website. This will become active after 6 pm on the day you place your order. Be sure to check your junk/ spam folder in case it lands there.
We are aware that some tracking links are being sent to an incorrect tracking website. Please copy and paste your tracking number into Shippit or Australia Post. We apologise for the inconvenience, and we are working on a solution.
Once your order has arrived in your destination country, please refer to your national postage service with your Australia Post tracking number (i.e. USPS, Royal Mail, NZ Post, etc) to monitor the progress of your order.
We ship all over the world! All orders come from our warehouse in Melbourne, Australia
All orders are shipped with Australia Post. If you are living in another country, your order will be handed over to your local national shipping company, like Royal Mail in the UK, Deutsche Post in Germany, NZ Post in New Zealand.
Customs or other postal issues are outside of our control, your package might take a bit longer.
We're not responsible for any fees incurred from customs or importing. Please check with your local authorities about this.
You will receive a tracking number from us for your purchase where you can check the status of your package on the relevant postal website.
We are aware that some tracking links are being sent to an incorrect tracking website.
Please copy and paste your tracking number into Australia Post.
We apologise for the inconvenience!