Returns & exchanges

Please follow the prompts via the Returns & Exchange form above.

Exchanges: You will incur a $13.00 USD shipping fee to recieve a label to ship back your return and receive free postage on your exchange.

If you simply wish to return your item for a refund (via original payment method), you will need to pay return costs, unless faulty or incorrect.

Feel free to use the bag your order was sent in!

That’s okay, we’re sorry we couldn’t make it work this time!

Just fill out our returns form here. Items must be returned within 30 days of receiving your order.

If you simply wish to return your item for a refund (via original payment method), you will need to pay return costs, unless faulty or incorrect.

Keep in mind that we cannot combine refunds and exchanges in the one return request, so if you are after both options - please submit your exchanges and refund requests separately.

Items must be returned with all tags attached in its original unworn, unused, unwashed and unaltered condition. Items listed as FINAL SALE are not eligible for return or exchange unless deemed faulty.

Initial shipping costs for your order are not included in your refunded amount (unless your order was delayed, missing or lost).

Please send your return item(s) back to our DC within 30 days of your return being approved to avoid any complications with your request being processed.

If a returned item does not comply with our returns policy, SÜK reserves the right to reject a claim and not process the refund or exchange.

Please lodge your request via the Returns and Exchanges form provided above.

Here's a breakdown of our exchanges:

Replace with same item: This is a like for like swap (same style just different size or colourway depending on release).

Exchange with alternative style: This is an exchange for a different style, different colourway (depending on release) via the returns platform where you can use your credit to "shop" for the item(s) you'd like in replacement.

Depending on the item you are exchanging for, you may have to pay additional costs. This will be shown once you have selected your item(s) for replacement.

You will incur a $13.00 USD shipping fee to ship out your new order and receive a free postage label for your return items.

• If you had purchased your item during a sale, we cannot honour the sale price or promotion to the items of replacement when opting for Exchange with alternative style.
• Keep in mind that we cannot combine refunds and exchanges in the one return request, so if you are after both options - please submit your exchanges and refund requests separately.
• Once you have made your selections for your replacement order, we cannot make any edits to your request. If you would like to change or edit the items in your submitted replacement order, reach out to our team at info@sukworkwear.com.au to cancel your request for you to resubmit.
  
• If the item you are after for an exchange is out of stock, please submit your return for a "Refund Via Store Credit" to use towards your re-purchase once the item you're after is back in stock!

IMPORTANT NOTE: Exchange store credit will be added at check-out after the exchange is submitted. SÜK Workwear may hold a credit card charge whilst waiting to receive your returned item.

What are Instant Exchanges?

Instant Exchanges let you swap an item for a different size, colour, or variant without waiting. When you submit an exchange request, your replacement order is created and shipped straight away, so you get your new item faster. You don't need to wait for us to receive your return before the replacement is on its way.

How do they work?

1. Start a return through our returns portal and select "Exchange."
2. Choose the new size, colour, or variant you'd like instead.
3. Your exchange is approved automatically and a new order is created on the spot.
4. Ship back the original item using the return label provided.

You'll receive tracking info for your new item as soon as it ships. If there's a price difference between the original and exchange item, you'll be charged or refunded accordingly.

What happens if I don't return the original item?

When you request an Instant Exchange, a temporary hold is placed on your payment method for the value of the original item. If we don't receive your return within the specified timeframe, that hold is converted into a charge and you'll be billed for the full value of the unreturned item. So essentially, you'd end up paying for both the original and the replacement.

Delivery charges are not refunded for international return items unless faulty/incorrect. The cost of returning goods is your responsibility.

Please take note of your postage tracking number to monitor your returned item in the post. Once we receive it at our warehouse, we’ll email you to confirm.

If the tracking of your parcel indicates that it has reached our warehouse, please allow up to 21 business days for your return to be processed.

Sometimes our emails can end up in Spam or Junk Folders! We recommend to check these if our email notifications did not land in your main inbox.

If you are unable to locate our email notifications for your return progress, feel free to reach out to info@sukworkwear.com.au

We will process your return as soon as we have received and evaluated the returned product. Please consider the time it takes for your parcel to arrive at our DC.

Returns and exchanges can take between 2 - 5 business days to process once arrived at our DC. Please keep in mind that during busier periods it may take up to 21 business days for your return to be processed.

Initial shipping costs for your order are not included in your refunded amount (unless your order was delayed, missing or lost).

Please take note of your postage tracking number to monitor your returned item in the post. Once we receive it at our DC, we’ll email you to confirm.

If the item(s) for exchange are no longer in stock, you will be refunded instead.

Even if the tracking of your parcel indicates that it has reached our DC, please allow the full 21 business days for your return to be processed.

Items that are refunded back to your original payment method, please note that your financial institution may need 3-5 business days to clear the funds back into your account.

Keep an eye out for email notifications – we’ll keep you updated along the way.

If you have received a faulty item, SÜK will happily exchange or refund your item. Please lodge a returns form. It will allow you to attach photos as well so we can assess the fault.

Please note that faults do not extend to damage caused by you - including (but not limited to) general wear & tear, care instructions not being followed, abrasive use, and items altered post sale. Exchanges and refunds will be processed as soon as we receive the original item back in our warehouse. We cannot send out a replacement without the original item, unless otherwise stated.

Once your return has been approved, we will send you a reply paid returns slip which you can print off at home, or take it to the post office to scan. Then just attach the label, and pop it in the post!

If a faulty item does not comply with our returns policy, SÜK reserves the right to reject a claim and not process the refund.

If we have accidentally sent you the wrong item, please let us know by filling out our returns form. Once your return has been approved, we will send you a reply paid returns slip which you can print off at home, or take it to the post office to scan. Then just attach the label, and pop it in the post!

In the meantime, we'll sort out your correct item. Please contact our customer service team if you need any assistance.

These items are final sale and cannot be returned unless deemed faulty.

We’re very sorry, but we can’t change the price once payment has been taken.

We're sorry this has happened! Unfortunately, it is out of our control and we will refund you when it returns to our warehouse. You will need to place another order. Please note, we cannot refund until we have confirmation that the order has been lost in transit, or it is returned back to us. We appreciate your understanding.

If you've still not received an email confirming your return after 30 business days and you've checked your spam/junk folder, please email info@sukworkwear.com.au

Please include:

1. Your original order number

2. Which items you have returned

3. Any delivery reference numbers (i.e. from a collection service or courier)