Just a heads up: deliveries may take a little longer than usual during hard lockdown across VIC and NSW
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Returns Policy

Frequently Asked Questions

I have received a faulty garment, what do I do?

If you have received a faulty garment, SÜK will happily refund the full cost of the garment or exchange the garment for the correct item. Refunds or exchanges will be processed as soon as we receive the original item back in our DC. Please submit your request via our exchange portal and upload photos of the fault found. Once your return has been approved, we will send you a reply paid returns form to print off and fill out to pop in the post!

If a returned item does not comply with our returns police, SÜK reserves the right to reject a claim and not process the refund.

I have received an incorrect item, what do I do?

If we have accidentally sent you the wrong item, please let us know by submitting your request via our exchange portal and uploading photos of the incorrect item receive. Once your return has been approved, we will send you a reply paid returns form to print off and fill out to pop in the post!

Please allow up to 14 business days (if sent within Australia) for us to receive your garment, inspect and process your order. For international returns, the lead time will vary depending on shipping times. We endeavour to get your items refunded within 5 business days of receiving your items.

I have changed my mind and would like a refund or replacement, what do I do?

If you would like to return a garment or exchange your item for a different size or colour, please head to our exchange portal and follow the prompts. SÜK will accept customer exchanges and returns within 20 days of receiving your garment. Items must be returned in original condition with all tags still attached and garments unworn. Items listed as FINAL SALE are not eligible for return or exchange unless deemed faulty.

The benefits outlined to you in the above are in addition to any other rights and remedies you may have under the Australian Consumer Law (ACL.)

When will I receive my replacement?

We will process your refund as soon as we have received and evaluated the returned product (this can take up to 14 business days from when you send your item back to us, potentially longer for international customers depending on location). Items will be refunded back to your original payment method, please note that your financial institution may need 3-5 business days to clear the funds back into your account.

When will I receive my refund?

We will process your refund as soon as we have received and evaluated the returned product (this can take up to 14 business days from when you send your item back to us, potentially longer for international customers depending on location). Items will be refunded back to your original payment method, please note that your financial institution may need 3-5 business days to clear the funds back into your account.

Keep an eye out for email notifications – we’ll keep you updated along the way.

In-Store Returns

If you are local to Carlton, you are welcome to pop in and exchange your item in store! Garments must be unworn with original tags still attached. Our stores opening hours are Tuesday & Wednesday 1pm - 6pm, Thursday and Friday 11am - 6pm and Saturday 10am - 6pm.