Returns & Exchanges

We offer Free Exchanges and Store Credit Returns within Australia and the US.

We know online shopping can be tricky! If something isn’t right, we’ll happily offer you a refund or exchange on items purchased in-store or online within our Returns Policy. Just follow the prompts via the Returns & Exchange form below.

Please lodge your return within 30 days of receiving your order. Please allow 1 - 5 business days for your request to be approved.

*Please note - over the holiday season, there may be a slight delay to responding and processing returns/exchanges.

Returns & Exchanges Form

Frequently Asked Questions

SÜK Returns Policy

We offer Free Exchanges and Store Credit returns within Australia and the US.

If you simply wish to return your item for a refund, you will need to pay return costs, unless the item is faulty or incorrect.

We provide a 30 day window (within receiving your item) to submit your return or exchange.
Please don’t send your item back to us until we have approved your return. Items will not be processed for a refund or exchange unless a return has been submitted.

Items must be returned with all tags attached in its original unworn, unused, unwashed and unaltered condition.

If a returned item does not meet the terms and conditions above when inspected by our team and has been damaged, or shows clear signs of wear it will be rejected.

Items listed as FINAL SALE items are not eligible for return or exchange unless deemed faulty.

If a returned item does not comply with our returns policy, SÜK reserves the right to reject a claim and not process the refund.

Feel free to use the bag your order was sent in! It's reusable.

That’s okay, we’re sorry we couldn’t make it work this time!
Just fill out our returns form here. Items must be returned within 30 days of receiving your order.
We offer Free Refunds via Store Credit. If you simply wish to return your item for a refund (via original payment method), you will need to pay return costs, unless faulty or incorrect.
Items must be returned with all tags attached in its original unworn, unused, unwashed and unaltered condition. Items listed as FINAL SALE are not eligible for return or exchange unless deemed faulty.
If a returned item does not comply with our returns policy, SÜK reserves the right to reject a claim and not process the refund.
We now offer Free Exchanges within Australia and the US.
Please follow the prompts in the Returns & Exchanges form above.
If the item you are after for an exchange is out of stock, please submit your return for a "Refund Via Store Credit" to use towards your re-purchase once the item you're after is back in stock!
IMPORTANT NOTE: Exchange store credit will be added at check-out after the exchange is submitted. SÜK Workwear may hold a credit card charge whilst waiting to receive your returned item.

If you're local to Melbourne/Naarm, you can exchange and return your item at our store. 631-633 Nicholson St, Carlton North, VIC, 3054. Our standard returns policy applies to all exchanges. Must be within 30 days of you receiving your item. They must be in an unwashed and unworn condition with tags attached.
We offer Free Exchanges and Store Credit returns within Australia and the US.
Once you have submitted your return and we have approved your request, we will send you a replied paid label. Feel free to use the bag your order was sent in!
If you simply wish to return your item for a refund, you will need to pay return costs, unless faulty or incorrect.
All international orders (excluding the US) will need to pay return costs, unless faulty or incorrect.
It can take up to 30 business days for your return to reach us (potentially longer for international customers).
We use Australia Post, and there are often delays. Especially during busier periods.
Please take note of your postage tracking number to monitor your returned item in the post. Once we receive it at our warehouse, we’ll email you to confirm.
If the tracking of your parcel indicates that it has reached our warehouse, please allow up to 21 business days for your return to be processed.
We will process your return as soon as we have received and evaluated the returned product. Please consider the time it takes for your parcel to arrive at our DC - especially for our International folks!
Returns and exchanges can take between 2 - 5 business days to process once arrived at our DC. Please keep in mind that during busier periods it may take up to 21 business days for your return to be processed.
Please take note of your postage tracking number to monitor your returned item in the post. Once we receive it at our DC, we’ll email you to confirm.
Even if the tracking of your parcel indicates that it has reached our DC, please allow the full 21 business days for your return to be processed.
Items will be refunded back to your original payment method, please note that your financial institution may need 3-5 business days to clear the funds back into your account.
Keep an eye out for email notifications – we’ll keep you updated along the way.
All our returns are through Australia Post. This means you don't need a printer! Just head into your local post shop, have the label ready on your phone, and ask the lovely staff if they can print off your returns label. Then, just stick it to your parcel, and pop it in the post. Easy!
Sometimes our emails can end up in Spam or Junk Folders! We recommend to check these if our email notifications did not land in your main inbox.
If you are unable to locate our email notifications for your return progress, feel free to reach out to returns@sukworkwear.com.au

If you have received a faulty garment, we can offer a faulty return for a refund or replacement.
Please note that faults do not extend to damage caused by you - including (but not limited to) general wear & tear, care instructions not being followed, abrasive use, and garments altered post sale.
You can find more information by checking out our Warranty Statement here.
Please email your request to returns@sukworkwear.com.au and upload photos of the fault found.
Once your return has been approved, we will send you a reply paid returns form to print off and fill out to pop in the post!
If a faulty item does not comply with our returns policy, SÜK reserves the right to reject a claim and not process the refund.
If we have accidentally sent you the wrong item, please let us know by filling out our returns form. Once your return has been approved, we will send you a reply paid returns slip which you can print off at home, or take it to the post office to scan. Then just attach the label, and pop it in the post!
In the meantime, we'll sort out your correct item. Please contact our customer service team if you need any assistance.
These items are final sale and cannot be returned unless deemed faulty.
Sorry, for hygiene reasons, we're unable to accept returns of this garment.
We’re very sorry, but we can’t change the price once payment has been taken
We're sorry this has happened! Unfortunately, it is out of our control and we will refund you when it returns to our warehouse. You will need to place another order. Please note, we cannot refund until we have confirmation that the order has been lost in transit, or it is returned back to us. We appreciate your understanding.
If you've still not received an email confirming your return after 30 business days and you've checked your spam/junk folder, please email returns@sukworkwear.com.au
Please include:
1. Your original order number
2. Which items you have returned
3. Any delivery reference numbers (i.e. from a collection service or courier)

Return or Exchange an item

Faulty item, wrong size or just changed your mind? Fill out our returns form and we'll be in touch to sort it out!

Returns & Exchanges Form

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Returns & Exchanges