Returns & exchanges

We know online shopping can be tricky! If something isn’t right, we’ll happily offer you a return on items purchased in-store or online within our Returns Policy.

If the item you are after for an exchange is out of stock, please submit your return for a "Refund Via Store Credit" to use towards your re-purchase once the item you're after is back in stock!

Please lodge your return within 30 days of receiving your order. You can do so here.

Please don’t send your item back to us until we have approved your return.

Send item back to our warehouse for processing within 30 days of your return being approved.

Items must be returned with all tags attached in its original unworn, unused, unwashed and unaltered condition.

If a returned item does not meet the terms and conditions above when inspected by our team and has been damaged, or shows clear signs of wear it will be rejected.

Items listed as FINAL SALE are not eligible for return or exchange unless deemed faulty.

The benefits outlined to you in the above are in addition to any other rights and remedies you may have under Australian Consumer Law (ACL.).

You are welcome to pop in and exchange your item in store! Garments must be unworn with original tags still attached.

You have 30 days from receiving your garment (or it becoming available to collect) to return it to us for a refund.

Our exchanges:

Replace with same item: This is a like for like swap (same style just different size or colourway depending on release). For these exchanges, you will not incur any additional costs.

Exchange with alternative style: This is an exchange for a different style, different colourway (depending on release) via the returns platform where you can use your credit to "shop" for the item(s) you'd like in replacement.

Depending on the item you are exchanging for, you may have to pay additional costs. This will be shown once you have selected your item(s) for replacement.

If you had purchased your item during a sale, we cannot honour the sale price or promotion to the items of replacement when opting for Exchange with alternative style.

If the item you are after for an exchange is out of stock, please submit your return for a "Refund Via Store Credit" to use towards your re-purchase once the item you're after is back in stock!

IMPORTANT NOTE: Exchange store credit will be added at check-out after the exchange is submitted. SÜK Workwear may hold a credit card charge whilst waiting to receive your returned item.

If you're local to Melbourne/Naarm, you can exchange and return your item at our store. 631-633 Nicholson St, Carlton North, VIC, 3054. Our standard returns policy applies to all exchanges. Must be within 30 days of you receiving your item. They must be in an unwashed and unworn condition with tags attached.

We now offer an Instant Exchange option!

If you would like to receive your exchange item sooner (you have plans or you might be leaving for a trip soon!) you can opt for this when lodging your return request.

You will be charged a small fee ($1.60 AUD/$1 USD) so we can ensure you have your item fast tracked for shipment. This will be refunded once we receive your return item back to us!

If you opt for an Instant Exchange, please ensure that your exchange order details are correct before finalising your exchange request. We cannot guarantee any changes for: address, style, sizes can be made once your exchange order has been submitted.

If we do not receive the return item within 27 days of lodging your return, you will be charged the amount of the item sent out to you.

We offer Free Exchanges and Store Credit returns within Australia. US Exchanges will incur a cost of $13 USD to cover the cost of shipping your new item.

Once you have submitted your return and we have approved your request, we will send you a replied paid label. Feel free to use the bag your order was sent in!

If you simply wish to return your item for a refund, you will need to pay return costs, unless faulty or incorrect.

All international orders (excluding the US) will need to pay return costs, unless faulty or incorrect.

It can take up to 30 business days for your return to reach us (potentially longer for international customers).

We use Australia Post, and there are often delays. Especially during busier periods.

Please take note of your postage tracking number to monitor your returned item in the post. Once we receive it at our warehouse, we’ll email you to confirm.

If the tracking of your parcel indicates that it has reached our warehouse, please allow up to 21 business days for your return to be processed.

We will process your return as soon as we have received and evaluated the returned product. Please consider the time it takes for your parcel to arrive at our DC - especially for our International folks!

Returns and exchanges can take between 2 - 5 business days to process once arrived at our DC. Please keep in mind that during busier periods it may take up to 21 business days for your return to be processed.

Please take note of your postage tracking number to monitor your returned item in the post. Once we receive it at our DC, we’ll email you to confirm.

Even if the tracking of your parcel indicates that it has reached our DC, please allow the full 21 business days for your return to be processed.

Items will be refunded back to your original payment method, please note that your financial institution may need 3-5 business days to clear the funds back into your account.

Keep an eye out for email notifications – we’ll keep you updated along the way.

All our returns are through Australia Post. This means you don't need a printer! Just head into your local post shop, have the label ready on your phone, and ask the lovely staff if they can print off your returns label. Then, just stick it to your parcel, and pop it in the post. Easy!

Sometimes our emails can end up in Spam or Junk Folders! We recommend to check these if our email notifications did not land in your main inbox.

If you are unable to locate our email notifications for your return progress, feel free to reach out to info@sukworkwear.com.au

If you have received a faulty garment, we can offer a faulty return for a refund or replacement.

Please note that faults do not extend to damage caused by you - including (but not limited to) general wear & tear, care instructions not being followed, abrasive use, and garments altered post sale.

You can find more information by checking out our Warranty Statement here.

Please email your request to info@sukworkwear.com.au and upload photos of the fault found.

Once your return has been approved, we will send you a reply paid returns form to print off and fill out to pop in the post!

If a faulty item does not comply with our returns policy, SÜK reserves the right to reject a claim and not process the refund.

If we have accidentally sent you the wrong item, please let us know by filling out our returns form for the incorrect item received. Once your return has been approved, we will send you a reply paid returns form to print off and fill out to pop in the post!

Your order will be inspected and processed as soon as we receive the original item back in our DC. We endeavour to get your items refunded within 5 business days of receiving your items.

These items are final sale and cannot be returned unless deemed faulty.

Sorry, for hygiene reasons, we're unable to accept returns of this garment.

We’re very sorry, but we can’t change the price once payment has been taken.

We're sorry this has happened! Unfortunately, it is out of our control and we will refund you when it returns to our warehouse. You will need to place another order. Please note, we cannot refund until we have confirmation that the order has been lost in transit, or it is returned back to us. We appreciate your understanding.

If you have yet to receive your order, please check the following:

• Tracking number or tracking link provided. International customers, please ensure to use your Australia Post tracking number within your local/national postal service to track your goodies!
• Contact Australia Post or USPS to retrieve further information on your order.

If you are still stuck, reach out to info@sukworkwear.com.au and our team will help you out!

If you've still not received an email confirming your return after 30 business days and you've checked your spam/junk folder, please email info@sukworkwear.com.au

Please include:

1. Your original order number

2. Which items you have returned

3. Any delivery reference numbers (i.e. from a collection service or courier)