Returns & Exchanges

We offer FREE SHIPPING FOR ALL EXCHANGES IN AUSTRALIA! Just follow the promotes via the Returns & Exchange form below.

We know online shopping can be tricky! If something isn’t right, we’ll happily offer you a full refund on items purchased in-store or online at full price. Please don’t send your item back to us until we have approved your return.

Please lodge your return within 30 days of receiving your order. Just fill in the form, and we’ll get back to you. It can take up to 7 business days for us to approve your return.

*Please note - due to our recent NO-SEASON-SALE we are currently experiencing a slight delay in response times for returns/exchanges. You can expect our team to contact you within 5 business days of your enquiry. We appreciate your patience.

Returns & Exchanges Form

Frequently Asked Questions

SÜK Returns Policy

IMPORTANT NOTE: If you wish to exchange items for a different style or colour - please use the "Refund Directly > Refund to Store Credit'' option for free exchange shipping.

We offer FREE SHIPPING FOR ALL EXCHANGES IN AUSTRALIA! Please follow the promotes via the Returns & Exchange form above.

We know online shopping can be tricky! If something isn’t right, we’ll happily offer you a full refund on items purchased in-store or online at full price.

Please don’t send your item back to us until we have approved your return.

Please lodge your return within 30 days of receiving your order.

Items must be returned with all tags attached in its original unworn, unused, unwashed and unaltered condition.

Items listed as FINAL SALE items are not eligible for return or exchange unless deemed faulty. If a returned item does not comply with our returns policy, SÜK reserves the right to reject a claim and not process the refund.

Feel free to use the bag your order was sent in! It's reusable.

We now offer free shipping on all exchanges in Australia! Please follow the promotes in the Returns & Exchanges form above.
IMPORTANT NOTE: Exchange store credit will be added at check-out after the exchange is submitted. SÜK Workwear may hold a credit card charge whilst waiting to receive your returned item.

If you're local to Melbourne/Naarm, you can exchange and return your item at our store. 631-633 Nicholson St, Carlton North, VIC, 3054. Our standard returns policy applies to all exchanges. Must be within 30 days of you receiving your item. They must be in an unwashed and unworn condition with tags attached.
For our 2 Way Pants Seconds, We have made returns free for Australian customers only! If you want to return your Seconds item, please fill out our returns form above.
Our standard returns policy applies: returns are to be lodged within 30 days. Items must be returned with all tags attached in their original unworn, unused, unwashed and unaltered condition.
These items are final sale and cannot be returned unless deemed faulty.
Delivery charges are not refunded for international return items unless faulty/incorrect. The cost of returning goods is your responsibility.
Sorry, for hygiene reasons, we're unable to accept returns of this garment.
If you have received a faulty item, SÜK will happily exchange or refund your item. Please lodge a returns form. It will allow you to attach photos as well so we can assess the fault.
Please note that faults do not extend to damage caused by you - including (but not limited to) general wear & tear, care instructions not being followed, abrasive use, and items altered post sale. Exchanges and refunds will be processed as soon as we receive the original item back in our warehouse. We cannot send out a replacement without the original item, unless otherwise stated.
Once your return has been approved, we will send you a reply paid returns slip which you can print off at home, or take it to the post office to scan. Then just attach the label, and pop it in the post!
If a faulty item does not comply with our returns policy, SÜK reserves the right to reject a claim and not process the refund.
If we have accidentally sent you the wrong item, please let us know by filling out our returns form. Once your return has been approved, we will send you a reply paid returns slip which you can print off at home, or take it to the post office to scan. Then just attach the label, and pop it in the post!
In the meantime, we'll sort out your correct item. Please contact our customer service team if you need any assistance.
We offer FREE SHIPPING FOR ALL EXCHANGES IN AUSTRALIA! Please follow the promotes via the Returns & Exchange form above. We will send you a replied paid label. Feel free to use the bag your order was sent in!
If you simply wish to return your item for a refund, you will need to pay return costs, unless faulty or incorrect.
All international orders will need to pay return costs, unless faulty or incorrect.

All our returns are through Australia Post. This means you don't need a printer! Just head into your local post shop, have the label ready on your phone, and ask the lovely staff if they can print off your returns label. Then, just stick it to your parcel, and pop it in the post. Easy!
That’s okay, we’re sorry we couldn’t make it work this time! Just fill out our returns form here. Items must be returned within 30 days of receiving your order.
Items must be returned with all tags attached in its original unworn, unused, unwashed and unaltered condition. Items listed as FINAL SALE are not eligible for return or exchange unless deemed faulty. If a returned item does not comply with our returns policy, SÜK reserves the right to reject a claim and not process the refund.
We offer FREE SHIPPING FOR ALL EXCHANGES IN AUSTRALIA! Please follow the promotes via the Returns & Exchange form above.
We will also refund return post if you item is faulty or incorrect.
If you're an international customer, we are unable to cover return postage.
We will process your refund as soon as we have received and evaluated the returned product. This can take up to 21 business days from when we recieve the return. Items will be refunded back to your original payment method. Please note that your financial institution may need 3-5 business days to clear the funds back into your account.
Keep an eye out for email notifications – we’ll keep you updated along the way!
It can take up to 30 business days for your return to reach us (potentially longer for international customers). We use Australia Post, and there are often delays. Especially during busy period.
Please take note of your postage tracking number to monitor your returned item in the post. Once we receive it at our warehouse, we’ll email you to confirm.
If the tracking of your parcel indicates that it has reached our warehouse, please allow up to 21 business days for your return to be processed.
If you've still not received an email confirming your return after 30 business days and you've checked your spam/junk folder, please email returns@sukworkwear.com.au
Please include:
1. Your original order number
2. Which items you have returned
3. Any delivery reference numbers (i.e. from a collection service or courier)
We’re very sorry, but we can’t change the price once payment has been taken
We're sorry this has happened! Unfortunately, it is out of our control and we will refund you when it returns to our warehouse. You will need to place another order. Please note, we cannot refund until we have confirmation that the order has been lost in transit, or it is returned back to us. We appreciate your understanding.

Return or Exchange an item

Faulty item, wrong size or just changed your mind? Fill out our returns form and we'll be in touch to sort it out!

Returns & Exchanges Form

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Returns & Exchanges

IMPORTANT NOTE: If you wish to exchange items for a different style or colour - please use the "Refund Directly > Refund to Store Credit'' option for free exchange shipping.