Frequently Asked Questions
IMPORTANT NOTE: If you wish to exchange items for a different style or colour - please use the "Refund Directly > Refund to Store Credit'' option for free shipping on exchanged items.
.
We offer FREE SHIPPING ON EXCHANGED ITEMS! Please follow the prompts via the Returns & Exchange form above.
We know online shopping can be tricky! If something isn’t right, we’ll happily offer you a full refund on items purchased online at full price.
Please don’t send your item back to us until we have approved your return.
Please lodge your return within 30 days of receiving your order.
Items must be returned with all tags attached in its original unworn, unused, unwashed and unaltered condition.
Items listed as FINAL SALE items are not eligible for return or exchange unless deemed faulty. If a returned item does not comply with our returns policy, SÜK reserves the right to reject a claim and not process the refund.
Feel free to use the bag your order was sent in! It's reusable.