Returns & Exchanges

We know online shopping can be tricky! If something isn’t right, we’ll happily offer you a refund or exchange on items purchased online within our Returns Policy.

Just follow the prompts via the Returns & Exchange form below.

Please lodge your return within 30 days of receiving your order. Just fill in the form, and we’ll get back to you. It can take up to 7 business days for us to approve your return.

Instant Exchanges now available!
Please check our Return Policy and FAQ below for eligibility and to avoid extra charges.

Returns & Exchanges Form

Frequently Asked Questions

SÜK Returns Policy

If you simply wish to return your item for a refund, you will need to pay return costs, unless the item is faulty or incorrect. Keep a hold onto your tracking number so we can monitor the progress of your return parcel.
If you would like to make an exchange, please keep in mind you will incur a $13.00 USD fee to ship out your new order and receive a free postage label for your return items.
Initial shipping costs for your order are not included in your refunded amount (unless your order was delayed, missing or lost).
We provide a 30 day window (within receiving your item) to submit your return or exchange.
Please don’t send your item back to us until we have approved your return. Items will not be processed for a refund or exchange unless a return has been submitted.
Please send your return item(s) back to our DC within 30 days of your return being approved to avoid any complications with your request being processed.
Items must be returned with all tags attached in its original unworn, unused, unwashed and unaltered condition.
Items listed as FINAL SALE items are not eligible for return or exchange unless deemed faulty.
If a returned item does not meet the terms and conditions above when inspected by our team and has been damaged, or shows clear signs of wear it will be rejected.
SUK Store Credits are non transferable, and are not cash equivalent.
For Instant Exchanges * Please make sure your item for exchange meets the Terms & Conditions above and FAQ before submitting your request to avoid extra charges.
If a returned item does not comply with our returns policy, SÜK reserves the right to reject a claim, not process the refund, and for Instant Exchanges - charge the value of the item shipped for exchange.

Sale Terms and Conditions (Australia):
Offer available online and in-store in our Carlton North Flagship only. Sale ends 11.59pm AEST Sunday 27th July. Prices as marked. We are unable to honour the sale price after the sale finishes. Our standard returns policy applies. Returns must be lodged within 30 days of receiving your item. All tags must be attached and the garment in its original condition. SÜK reserves the right to reject a returns claim. Please check your size before purchasing on our handy size guides listed on each product. If you’re having difficulty finding your size, please DM us on Instagram or reach out to our customer service team at info@sukworkwear.com.au. All Last Chance items are ineligible for exchanges or refunds unless deemed faulty.
Sale Terms and Conditions (United States):
Offer available online and in-store in our Carlton North Flagship only. Sale ends 9:59am EST Sunday 27th July. Prices as marked. We are unable to honour the sale price after the sale finishes. Our standard returns policy applies. Returns must be lodged within 30 days of receiving your item. All tags must be attached and the garment in its original condition. SÜK reserves the right to reject a returns claim. Please check your size before purchasing on our handy size guides listed on each product. If you’re having difficulty finding your size, please DM us on Instagram or reach out to our customer service team at info@sukworkwear.com.au. All Last Chance items are ineligible for exchanges or refunds unless deemed faulty.
Please follow the prompts via the Returns & Exchange form above.
Exchanges: You will incur a $13.00 USD shipping fee to ship out your new order and receive a free postage label for your return items.
If you simply wish to return your item for a refund (via original payment method), you will need to pay return costs, unless faulty or incorrect.
Feel free to use the bag your order was sent in!
That’s okay, we’re sorry we couldn’t make it work this time!
Just fill out our returns form here. Items must be returned within 30 days of receiving your order.
If you simply wish to return your item for a refund (via original payment method), you will need to pay return costs, unless faulty or incorrect.
Items must be returned with all tags attached in its original unworn, unused, unwashed and unaltered condition. Items listed as FINAL SALE are not eligible for return or exchange unless deemed faulty.
Initial shipping costs for your order are not included in your refunded amount (unless your order was delayed, missing or lost).
Please send your return item(s) back to our DC within 30 days of your return being approved to avoid any complications with your request being processed.
If a returned item does not comply with our returns policy, SÜK reserves the right to reject a claim and not process the refund or exchange.
Please lodge your request via the Returns and Exchanges form provided above.
Here's a breakdown of our exchanges:
Replace with same item: This is a like for like swap (same style just different size or colourway depending on release).
Exchange with alternative style: This is an exchange for a different style, different colourway (depending on release) via the returns platform where you can use your credit to "shop" for the item(s) you'd like in replacement.
Depending on the item you are exchanging for, you may have to pay additional costs. This will be shown once you have selected your item(s) for replacement.
You will incur a $13.00 USD shipping fee to ship out your new order and receive a free postage label for your return items.
- If you had purchased your item during a sale, we cannot honour the sale price or promotion to the items of replacement when opting for Exchange with alternative style.
- Once you have made your selections for your replacement order, we cannot make any edits to your request. If you would like to change or edit the items in your submitted replacement order, reach out to our team at info@sukworkwear.com.au to cancel your request for you to resubmit.
- If the item you are after for an exchange is out of stock, please submit your return for a "Refund Via Store Credit" to use towards your re-purchase once the item you're after is back in stock!
IMPORTANT NOTE: Exchange store credit will be added at check-out after the exchange is submitted. SÜK Workwear may hold a credit card charge whilst waiting to receive your returned item.
We offer an Instant Exchange option!
If you would like to receive your exchange item sooner (you have plans or you might be leaving for a trip soon!) you can opt for this when lodging your return request.
You will incur a $13.00 USD shipping fee to ship out your new order and receive a free shipping label for your return items.
You will also be charged a small fee ($1.60/$1USD) so we can ensure you have your item fast tracked for shipment. This will be refunded once we receive your return item back to us!
If you opt for an Instant Exchange, please ensure that your exchange order details are correct before finalising your exchange request. We cannot guarantee any changes: address, style, sizes can be made once your exchange order has been submitted.
If we do not receive the return item within 28 days of lodging your return, you will be charged the amount of the item sent out to you
Delivery charges are not refunded for international return items unless faulty/incorrect. The cost of returning goods is your responsibility.
Please take note of your postage tracking number to monitor your returned item in the post. Once we receive it at our warehouse, we’ll email you to confirm.
If the tracking of your parcel indicates that it has reached our warehouse, please allow up to 21 business days for your return to be processed.
Sometimes our emails can end up in Spam or Junk Folders! We recommend to check these if our email notifications did not land in your main inbox.
If you are unable to locate our email notifications for your return progress, feel free to reach out to info@sukworkwear.com.au

We will process your return as soon as we have received and evaluated the returned product. Please consider the time it takes for your parcel to arrive at our DC.
Returns and exchanges can take between 2 - 5 business days to process once arrived at our DC. Please keep in mind that during busier periods it may take up to 21 business days for your return to be processed.
Initial shipping costs for your order are not included in your refunded amount (unless your order was delayed, missing or lost).
Please take note of your postage tracking number to monitor your returned item in the post. Once we receive it at our DC, we’ll email you to confirm.
If the item(s) for exchange are no longer in stock, you will be refunded instead.
Even if the tracking of your parcel indicates that it has reached our DC, please allow the full 21 business days for your return to be processed.
Items that are refunded back to your original payment method, please note that your financial institution may need 3-5 business days to clear the funds back into your account.
Keep an eye out for email notifications – we’ll keep you updated along the way.
If you have received a faulty item, SÜK will happily exchange or refund your item. Please lodge a returns form. It will allow you to attach photos as well so we can assess the fault.
Please note that faults do not extend to damage caused by you - including (but not limited to) general wear & tear, care instructions not being followed, abrasive use, and items altered post sale. Exchanges and refunds will be processed as soon as we receive the original item back in our warehouse. We cannot send out a replacement without the original item, unless otherwise stated.
Once your return has been approved, we will send you a reply paid returns slip which you can print off at home, or take it to the post office to scan. Then just attach the label, and pop it in the post!
If a faulty item does not comply with our returns policy, SÜK reserves the right to reject a claim and not process the refund.
If we have accidentally sent you the wrong item, please let us know by filling out our returns form. Once your return has been approved, we will send you a reply paid returns slip which you can print off at home, or take it to the post office to scan. Then just attach the label, and pop it in the post!
In the meantime, we'll sort out your correct item. Please contact our customer service team if you need any assistance.
These items are final sale and cannot be returned unless deemed faulty.
We’re very sorry, but we can’t change the price once payment has been taken
We're sorry this has happened! Unfortunately, it is out of our control and we will refund you when it returns to our warehouse. You will need to place another order. Please note, we cannot refund until we have confirmation that the order has been lost in transit, or it is returned back to us. We appreciate your understanding.
If you've still not received an email confirming your return after 30 business days and you've checked your spam/junk folder, please email info@sukworkwear.com.au
Please include:
1. Your original order number
2. Which items you have returned
3. Any delivery reference numbers (i.e. from a collection service or courier)

Return or Exchange an item

Faulty item, wrong size or just changed your mind? Fill out our returns form and we'll be in touch to sort it out!

Returns & Exchanges Form

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Returns & Exchanges