Still need a hand? Get in touch by filling out the contact form here, or by sending us a message on Facebook or Instagram.
Frequently Asked Questions
We try to maintain a stock level that will keep up with demand but some popular items may sell out fast. If you would like to receive a notification when your size becomes available again, simply add your email address and required size to your wish list and we’ll send out an email if it does come back online.
Items ordered via pre-order will be shipped as soon as they arrive into our Melbourne warehouse. Please keep in mind that changes cannot be made to pre-orders once your order is placed. Please reach out prior to checking out if you need a hand with sizing.
You will receive a shipping notification as soon as your order is shipped.
Please type your discount code into the coupon code box on the first page of the cart. Then press the ENTER button. Please check your discount code has been applied before pressing the next step button. If your code is not correctly applied at this stage, we cannot apply the discount later or credit you, and you will be charged the full price for your order.
For your own security and protection, if in the normal course of fraud control we find something suspicious regarding your order, we will call or email you to verify your information.
If you do not receive a confirmation within 12 hours of placing your order we recommend you check your Spam filter settings and look through your Junk folder, in case our emails are going in there. To stop this from happening, please add ‘firstname.lastname@example.org‘ to your email address book or safe list. Then emails from us should come through just fine.
If you are still unable to work out why you are not receiving a confirmation email then please email our Customer Service Team and we will look into this for you.
If you send an email to any of our departments with a query we will endeavour to reply to you within 24hrs if you have contacted us during business hours between 8:30 am – 5:00 pm Monday to Friday. If you contact us after hours, on Australian public holidays or on the weekend we will endeavour to reply to you within 48hrs or once business hours have resumed.
Standard Shipping (within Australia)
Under $150: $12.80
$150 or more: FREE
Express post (within Australia):
Please note: Gift Card purchases do not contribute towards the free shipping limit. You must spend over $150 on non-gift card products in order to be eligible for free shipping.
Destinations outside Australia:
Shipping prices vary depending on destination. International shipping rates will be calculated at checkout.
Order processing time is 1-2 working days. Please allow for the below time-frames once your items are despatched.
Standard Shipping: Within 8 business days
Express post: Within 3 business days
International shipping: shipping times vary depending on location.
Please note that sometimes due to unforeseen circumstances, customs (for international) or other postal issues outside of our control, your package might take a bit longer than the above guidelines. You will receive a tracking number from us for your purchase where you can check the status of your package on the relevant postal website.
We are currently experiencing delays.
Our shipping partners are working overtime to get your parcels to you and are currently experiencing enormous delays Australia wide. We are so sorry for the delay in getting your items to you and we sympathise with our shipping partners during this time.
We are unable to change items within an order once it has been shipped (including size/ style/ colour). Prior to an order being marked as ‘shipped,’ we are able to cancel individual items or the entire order. If an item or order is cancelled, you will need to allow 3-5 business days for the refund value to reflect back into your account.
Once your order is shipped, you will receive an email containing a tracking ID number and link. This will become active after 6 pm on the day you place your order. Be sure to check your junk/ spam folder in case it lands there.
If you have received a faulty garment, SÜK will happily exchange or refund the full cost of the garment. Please note that faults do not extend to damage caused by you - including (but not limited to) general wear & tear, care instructions not being followed, abrasive use, and garments altered post sale. Exchanges and refunds will be processed as soon as we receive the original item back in our DC. Please email your request to email@example.com and upload photos of the fault found.
Once your return has been approved, we will send you a reply paid returns form to print off and fill out to pop in the post! If a faulty item does not comply with our returns policy, SÜK reserves the right to reject a claim and not process the refund.
If we have accidentally sent you the wrong item, please let us know by filling out our returns form for the incorrect item received. Once your return has been approved, we will send you a reply paid returns form to print off and fill out to pop in the post!
Your order will be inspected and processed as soon as we receive the original item back in our DC. We endeavour to get your items refunded within 5 business days of receiving your items.
We no longer offer exchanges on orders. If you would like a different style, size or colour, please return your garment within 30 days via our returns form and place a new order.
We offer free returns on orders over $150 within Australia. We no longer offer exchanges on orders. If you would like a different style, size or colour, please return your garment within 30 days via our returns form and place a new order.
SÜK will accept customer returns within 30 days of receiving your garment. Items must be returned in original, resaleable condition with all tags still attached and garments unworn, unused, unwashed and unaltered. Items listed as FINAL SALE are not eligible for return or exchange unless deemed faulty. If a returned item does not comply with our returns policy, SÜK reserves the right to reject a claim and not process the refund.
The benefits outlined to you in the above are in addition to any other rights and remedies you may have under Australian Consumer Law (ACL.).
Delivery charges are not refunded when you return items for an order under $150 (unless faulty/incorrect), even if the whole order is returned.
Delivery charges are not refunded for international return items unless faulty/incorrect.
We will process your refund as soon as we have received and evaluated the returned product. Items will be refunded back to your original payment method, please note that your financial institution may need 3-5 business days to clear the funds back into your account.
Keep an eye out for email notifications – we’ll keep you updated along the way.
You have 30 days from receiving your garment (or it becoming available to collect) to return it to us for a refund. It can take up to 21 business days for your return to reach us (potentially longer for international customers depending on location). Please take note of your postage tracking number to monitor your returned item in the post. Once we receive it at our DC, we’ll email you to confirm.
Even if the tracking of your parcel indicates that it has reached our DC, please allow the full 21 business days for your return to be processed.
If you've still not received an email confirming your return after 21 business days and you've checked your spam/junk folder, please email firstname.lastname@example.orgMake sure you let us know:
- Your original order number
- Which items you have returned
- Any delivery reference numbers (i.e. from a collection service or courier)
If you are local to Brunswick East, you are welcome to pop in and exchange your item in store! Garments must be unworn with original tags still attached. Our stores opening hours are Monday to Friday: 11am-6pm, and Saturday to Sunday: 10am-6pm.