Still need a hand? Get in touch by filling out the contact form here, or by sending us a message on Facebook or Instagram.
Frequently Asked Questions
We try to maintain a stock level that will keep up with demand but some popular items may sell out fast. If you would like to receive a notification when your size becomes available again, simply add your email address and required size to your wish list and we’ll send out an email if it does come back online.
Items ordered via pre-order will be shipped as soon as they arrive into our Melbourne warehouse. Please keep in mind that changes cannot be made to pre-orders once your order is placed. Please reach out prior to checking out if you need a hand with sizing.
You will receive a shipping notification as soon as your order is shipped.
Our current available pre-orders are due into Melbourne around mid-April and are scheduled to be despatched before the end of April 2021.
Please type your discount code into the coupon code box on the first page of the cart. Then press the ENTER button. Please check your discount code has been applied before pressing the next step button. If your code is not correctly applied at this stage, we cannot apply the discount later or credit you and you will be charged the full price for your order.
For your own security and protection, if in the normal course of fraud control we find something suspicious regarding your order, we will call or email you to verify your information.
If you do not receive a confirmation within 12 hours of placing your order we recommend you check your Spam filter settings and look through your Junk folder, in case our emails are going in there. To stop this from happening, please add ‘firstname.lastname@example.org‘ to your email address book or safe list. Then emails from us should come through just fine.
If you are still unable to work out why you are not receiving a confirmation email then please email our Customer Service Team and we will look into this for you.
If you send an email to any of our departments with a query we will endeavour to reply to you within 24hrs if you have contacted us during business hours between 8:30 am – 5:00 pm Monday to Friday. If you contact us after hours, on Australian public holidays or on the weekend we will endeavour to reply to you within 48hrs or once business hours have resumed
Standard Shipping (within Australia)
Under $200 - $12.80
$200 or more - FREE
Express post (within Australia)
Destinations outside Australia:
Shipping prices vary depending on destination. International shipping rates will be calculated at checkout.
Order processing time is 1-2 working days. Please allow for the below time-frames once your items are despatched.
Standard Shipping: Within 8 business days
Express post: Within 3 business days
International shipping: shipping times vary depending on location.
Please note that sometimes due to unforeseen circumstances, customs (for international) or other postal issues outside of our control, your package might take a bit longer than the above guidelines. You will receive a tracking number from us for your purchase where you can check the status of your package on the relevant postal website.
We are unable to change items within an order once it has been shipped (including size/ style/ colour). Prior to an order being marked as ‘shipped,’ we are able to cancel individual items or the entire order. If an item or order is cancelled, you will need to allow 3-5 business days for the refund value to reflect back into your account.
Once your order is shipped, you will receive an email containing a tracking ID number and link. This will become active after 6 pm on the day you place your order. Be sure to check your junk/ spam folder in case it lands there.
SÜK will happily refund the full cost of any garment deemed faulty or incorrect upon return of the item. A full refund will be processed once the original garment has been returned to us with all tags attached and in original condition. Please notify us at email@example.com for any faulty items received along with photos. Once notified, we will send you a returns form to print off and fill out with an address to send this back.
As soon as we have received your item back, we will process your refund and you will be notified via email. Please allow up to 14 business days (if sent within Australia) for us to receive your garment, inspect it and process your order. For international returns, the lead time will vary depending on shipping times. We endeavour to get your items refunded within 5 business days of receiving your items.
If a returned item does not comply with our returns police, SÜK reserves the right to reject a claim and not process the refund.
If you would like to exchange your item for a different size or colour, please fill out the form provided with your order within 20 days of receiving your garment and post back to the below address;
159 Racecourse Road
Flemington VIC 3031
Items must be returned in original condition with all tags still attached and garments unworn. Items listed as FINAL SALE are not eligible for return or exchange unless deemed faulty.
Please allow 5 working days from when items are received back to us, to process your exchange.SÜK cannot guarantee stock availability or hold items for customers until the returned item has been received back to our warehouse. In the instance the item you are after is sold out, we will automatically refund the cost of the original garment back to your method of payment.
SÜK will accept items back for refund for change of mind purchases within 20 days of your order being received. Please note, garments must have tags attached and be in an unworn state.
Remember to keep the tracking number supplied to you by your Post Office so that you can keep an eye on your returns!
The benefits outlined to you in the above are in addition to any other rights and remedies you may have under the Australian Consumer Law (ACL.)
Exchange items will be despatched via Couriers Please or Australia Post within 5 working days of receiving your garment back. Please keep an eye on your inbox for shipping notifications.
We will process your refund as soon as we have received and evaluated the returned product (this can take up to 14 business days from when you send your item back to us, potentially longer for international customers depending on location). For refunds back to your original payment method, please note that your financial institution may need 3-5 business days to clear the funds back into your account.
Keep an eye out for email notifications – we’ll keep you updated along the way.
If you are local to Carlton, you are welcome to pop in and exchange your item in store! Garments must be unworn with original tags still attached. You can visit us between Tuesday and Saturday, 12pm to 5pm!