At SÜK Workwear, we stand behind the quality and performance of our goods. To provide our customers with added assurance and peace of mind, we offer this warranty.
If the goods cannot be repaired, you are entitled to a replacement or refund.
As a Consumer you may have other legal rights, which vary by state.
To request warranty service, please contact our SÜK Customer Service.
Limited Warranty Coverage: We warrant that our goods are free from defects in materials and workmanship under normal use and service for a period of 6 months from the date of purchase (Warranty Period). This warranty is non-transferable, it applies to the original purchaser only. The warranty applies only to goods purchased directly from SÜK Flagship in Carlton North or authorized retailers and not to goods purchased second-hand.
What is Covered: During the Warranty Period, we will, repair or replace any goods found to have a major defect in materials or workmanship. If goods cannot be repaired, we will replace or refund goods found to have a major defect. This warranty covers manufacturing defects and does not extend to damage caused by misuse, abuse, neglect, improper maintenance, alteration, or normal wear and tear.
How to Obtain Service: To initiate a warranty claim, the original purchaser must contact SÜK Customer Service (SÜK Returns) within the Warranty Period and provide proof of purchase. Our Customer Service team may request that you send them photographic evidence of the defect and return the goods for evaluation. You are responsible for the cost of returning goods for evaluation. If we find that the goods are defective, we will reimburse you for the reasonable cost of returning the goods for evaluation. Our Customer Service team may ask you for some further information. Once our Customer Service team have all relevant information they have sought, they will assess the claim and advise you of the outcome of the claim.
Exclusions and Limitations: This warranty does not cover:
- Damage that has occurred before sale that we have specifically drawn to your attention.
- Damage resulting from accidents, misuse, abuse, neglect, or improper maintenance as advised by our Cotton Care Guide.
- Damage from wear and tear, including but not limited to fading, discolouration from improper washing and heat drying, shrinking from heat drying, unthreading (unless the unthreading is a manufacturing defect), wrinkling and fabric pills.
- Damage caused by unauthorized repairs, modifications, or alterations to the goods.
- Goods purchased from unauthorized sellers or obtained through unauthorized channels.
Limitation of Liability: THIS LIMITED WARRANTY IS EXCLUSIVE, AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER STATUTORY, WRITTEN OR ORAL, INCLUDING, WITHOUT LIMITATION, THE WARRANTIES OF MERCHANTABILITY, INFRINGEMENT AND FITNESS FOR A PARTICULAR PURPOSE. ANY IMPLIED WARRANTIES THAT CANNOT BE DISCLAIMED ARE LIMITED IN DURATION TO THE LIMITED WARRANTY PERIOD.
IN NO EVENT SHALL SUK BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL OR PUNITIVE DAMAGES OR LOST PROFITS, RESULTING FROM ANY BREACH OF WARRANTY, CONDITION, OR ANY OTHER LEGAL THEORY, NO MATTER HOW ARISING.
Some states or countries do not allow the exclusion of incidental or consequential damages or a limitation on the duration of implied warranties, therefore the foregoing limitations may not apply to you.
Effective Date: This warranty statement is effective as of 01.09.2024.
We may modify or amend this warranty statement from time to time. Subject to the law, the modified or amended warranty will apply from the time that we publish that warranty on our website.
For inquiries regarding our warranty coverage or to file a warranty claim, please contact SÜK Customer Service. SÜK Customer Service can be contacted by phone on +61 3 9000 0422 or by email returns@sukworkwear.com.au.
This warranty is provided by Ethical Textile Manufacturing Co Pty Ltd ABN 84 633 457 851 of Groundfloor 631/633 Nicholson St, Carlton North VIC 3054.
