Returns and Exchanges

Returns

We know online shopping can be tricky! If something isn’t right, we’ll happily offer you a full refund on items purchased in-store or online at full price. Please don’t send your item back to us until we have approved your return.

Please note our $100 Suit Sale is FINAL SALE, with no returns or exchanges.

Please lodge your return within 30 days of receiving your order. Just fill in the form, and we’ll get back to you. It can take up to 7 business days for us to approve your return.

Returns Form

Frequently Asked Questions

SÜK Returns Policy

Please lodge your return within 30 days of receiving your order.

Items must be returned with all tags attached in its original unworn, unused, unwashed and unaltered condition.

Items listed as FINAL SALE (including our $100 Suit Sale) items are not eligible for return or exchange unless deemed faulty. If a returned item does not comply with our returns policy, SÜK reserves the right to reject a claim and not process the refund.

If your total order amount was over $150 and in Australia, then your return post is on us! If your order is less than $150, or you live elsewhere, you will need to pay the postage cost to return it to us.

Feel free to use the bag your order was sent in! It's reusable.

Orders purchased during December have extended returns! You can lodge your return up to 31st January 2024 if your order was made from 1st December onwards
Sale ends 11:59pm, Monday 27th November AEST. Select styles and colours only.

Our standard returns policy applies. Please lodge your return within 30 days of receiving your order. Items must have tags attached and in original condition.
Offer available in-store and online. Limited stock available in store.
Discount codes must be applied at checkout, we cannot change pricing after payment.

We are unable to change orders during busy periods. Please double check your address, size, colour and style before checking out.
Sorry, we do not offer exchanges on online orders. Sadly, this is a limit of our system. But it is something we'd love to offer in the future!

If you're local to Melbourne/Naarm, you can exchange and return your item at our store. 631-633 Nicholson St, Carlton North, VIC, 3054. Our standard returns policy applies to all exchanges. Must be within 30 days of you receiving your item. They must be in an unwashed and unworn condition with tags attached.
For our 2 Way Pants Seconds, We have made returns free for Australian customers only! If you want to return your Seconds item, please fill out our returns form above.
Our standard returns policy applies: returns are to be lodged within 30 days. Items must be returned with all tags attached in their original unworn, unused, unwashed and unaltered condition.
These items are final sale and cannot be returned unless deemed faulty.
Sale ends 6pm Sunday 10th September AEST. We are unable to to provide returns, refunds or exchanges on items purchased during out $100 Suit Sale. Sorry, no refunds or exchanges unless item is faulty.
All purchases are final.
Delivery charges are not refunded for international return items unless faulty/incorrect. The cost of returning goods is your responsibility.
Sorry, for hygiene reasons, we're unable to accept returns of this garment.
If you have received a faulty item, SÜK will happily exchange or refund your item. Please lodge a returns form. It will allow you to attach photos as well so we can assess the fault.
Please note that faults do not extend to damage caused by you - including (but not limited to) general wear & tear, care instructions not being followed, abrasive use, and items altered post sale. Exchanges and refunds will be processed as soon as we receive the original item back in our warehouse. We cannot send out a replacement without the original item, unless otherwise stated.
Once your return has been approved, we will send you a reply paid returns slip which you can print off at home, or take it to the post office to scan. Then just attach the label, and pop it in the post!
If a faulty item does not comply with our returns policy, SÜK reserves the right to reject a claim and not process the refund.
If we have accidentally sent you the wrong item, please let us know by filling out our returns form. Once your return has been approved, we will send you a reply paid returns slip which you can print off at home, or take it to the post office to scan. Then just attach the label, and pop it in the post!
In the meantime, we'll sort out your correct item. Please contact our customer service team if you need any assistance.

If your total order amount was over $150 and in Australia, then your return post is on us! We will send you a replied paid label. If your order is less than $150, you will need to pay the postage cost to return it to us. Feel free to use the bag your order was sent in!
All international orders will need to pay return costs, unless faulty or incorrect.
All our returns are through Australia Post. This means you don't need a printer! Just head into your local post shop, have the label ready on your phone, and ask the lovely staff if they can print off your returns label. Then, just stick it to your parcel, and pop it in the post. Easy!
That’s okay, we’re sorry we couldn’t make it work this time! Just fill out our returns form here. Items must be returned within 30 days of receiving your order.
Items must be returned with all tags attached in its original unworn, unused, unwashed and unaltered condition. Items listed as FINAL SALE are not eligible for return or exchange unless deemed faulty. If a returned item does not comply with our returns policy, SÜK reserves the right to reject a claim and not process the refund.
Sorry, we don’t refund return post unless faulty or incorrect. If your total order was over $150, then we'll send you a pre-paid returns slip.
If you're an international customer, we are unable to cover return postage.
We will process your refund as soon as we have received and evaluated the returned product. This can take up to 21 business days from when we recieve the return. Items will be refunded back to your original payment method. Please note that your financial institution may need 3-5 business days to clear the funds back into your account.
Keep an eye out for email notifications – we’ll keep you updated along the way!
It can take up to 30 business days for your return to reach us (potentially longer for international customers). We use Australia Post, and there are often delays. Especially during busy period.
Please take note of your postage tracking number to monitor your returned item in the post. Once we receive it at our warehouse, we’ll email you to confirm.
If the tracking of your parcel indicates that it has reached our warehouse, please allow up to 21 business days for your return to be processed.
If you've still not received an email confirming your return after 30 business days and you've checked your spam/junk folder, please email returns@sukworkwear.com.au
Please include:
1. Your original order number
2. Which items you have returned
3. Any delivery reference numbers (i.e. from a collection service or courier)
We’re very sorry, but we can’t change the price once payment has been taken
We're sorry this has happened! Unfortunately, it is out of our control and we will refund you when it returns to our warehouse. You will need to place another order. Please note, we cannot refund until we have confirmation that the order has been lost in transit, or it is returned back to us. We appreciate your understanding.

Return an item

Faulty item, wrong size or just changed your mind? Fill out our returns form and we'll be in touch to sort it out!

Returns Form

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Returns